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RETURNS
 
If you are not happy with your purchase, you can return it to us and we will refund you with the amount you paid for that item. Please note that a restocking fee will apply to all returned items, this is determined by the manufacturer.

All we ask is that you inform us by email or phone and return the product within 14 working days from the day after receipt. We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to us at your expense in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund less carriage charges. We recommend using an insured delivery service.

Returns must be made within 14 working days of delivery.

You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Postage and packaging charges will not be refunded. This does not affect your statutory rights.
 
CANCELLATION
 
Please note that you are entitled to cancel any contract completed with us within 7 working days of receipt of the goods or services.

If you do cancel a contract, then you must notify us in writing by sending an email to enquiries@tfpumpsdirect.com or a letter to 34 Truro Gardens, Flitwick, Bedfordshire, MK43 0UJ. You must retain possession of any goods and ensure that such goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you. We will notify you of when we wish to collect the goods. The goods will be collected by us within 7 days of our receiving your cancellation notice and we will charge the cost of collecting the goods and will deduct this from any sum owed by us to you.

You also have the right to cancel your order prior to despatch or performance within 2 days of placing it.
 
DAMAGED OR FAULTY GOODS
 
We employ professional carriers. Nevertheless, you must examine goods on arrival before signing for it.

If a product is damaged or faulty, please contact us at once and no later than 48 hourss of receipt, and we will arrange a refund or replacement as you request.

Sometimes the product specifications from the manufacturer may change, in which case, if you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above under paragraph.

Please allow 30 days from receipt by us of your item for your refund to be processed or replacement item despatched.

We reserve the right to refuse to issue a refund/replacement item and to recover the cost of the returns delivery from you in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.

 
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ARO/Ingersoll Rand
GemmeCotti Pumps
Dellmeco Pumps
Flux Pumps
Flojet Pumps
Graco Pumps
Garlock® One-Up®
Jet Mufflers
Lowara Pumps
March May Pumps
SandPIPER Pumps
Totton (Flojet) Pumps
Versa-Matic Pumps
Wilden Pumps
 
 
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Barrel/Drum Pumps
Borehole Pumps
Clearance Pumps
Centrifugal Pumps
Diaphragm Pumps
Diaphragms
Magnetic Drive Pumps
Mufflers/Silencers
Peristaltic Pumps
Pulsation Dampers
Pump Hose & Extras
Prefab Lifting Stations
Spares & Kits
Solid PTFE Ball Valves
Submersible Pumps
TEC® Electric Motors
 
 
© TF Pump Supplies & Services Ltd. 2013 Tel: +44 (0) 1525 280 505 - Fax: +44 (0) 1525 280 502 - Company Registration No: 03974665 - VAT No: GB745 8378 88
 
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